Last updated: 30th June 2025

Aalto Community Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and store your personal information.

1. What Personal Information We Collect
We may collect the following types of personal information:
• Name
• Email address
• Phone number
• Mailing or billing address
• Date of birth
• Payment information
• Any other information you provide to us

2. How We Collect Personal Information
We collect personal information directly from you when you:
• Fill out a form on our website
• Contact us via email, phone or social media
• Make a purchase or request a service
• Interact with our website or digital platforms
We may also collect information from third parties where you have consented or where it is otherwise lawful.

3. Why We Collect, Hold, Use and Disclose Personal Information
We collect and use your personal information for purposes including:
• Providing you with products or services
• Responding to your enquiries and customer service requests
• Processing payments and transactions
• Sending newsletters, offers, or updates (only if you opt-in)
• Improving our services and user experience
• Complying with legal obligations
We will not use your information for purposes other than those disclosed without your consent, unless authorised by law.

4. Disclosure of Personal Information
We may disclose your personal information to:
• Third-party service providers (e.g. IT, marketing, payment processors)
• Our professional advisers (e.g. accountants or lawyers)
• Government agencies or regulators, where required by law
All third parties are required to handle your information in accordance with privacy laws.

5. Storage and Security
We take reasonable steps to protect the security of your personal information. This includes physical, technical and administrative safeguards to prevent unauthorised access, disclosure, or misuse.
Some data may be stored or processed outside Australia. In such cases, we ensure that overseas recipients are subject to privacy protections substantially similar to those in the APPs.

6. Access and Correction
You may request access to your personal information, or request corrections if you believe it is inaccurate. To do so, please contact us using the details below. We may require verification of your identity before processing your request.

7. Complaints
If you believe we have breached your privacy rights under the Privacy Act, please contact us. We will respond promptly. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

8. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser preferences.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website and will take effect immediately.

10. Contact Us
If you have any questions, requests, or complaints, please contact:
Aalto Community
hello@aaltocommunity.com.au
Unit 1/72 King William Road, Goodwood, SA 5034